We take a limited number of pets, and when we reach that limit, we begin to turn away booking requests and place pets on a Cancellation List. If we are able to find a spot for your pet you will be notified once we are able to confirm.
If you cancel a reservation more than 48 hours in advance of your pets' intended arrival, there is no charge and we will refund your deposit in the form of a credit to your next stay. If you don’t cancel at all, or before 48 hours, and your pet doesn’t come in, we will keep your deposit.
Long Weekends and Holiday Seasons (Spring Break, Winter Holidays, etc) can book up a month in advance and be extremely busy, adjusting your dates is acceptable once your expected stay nears closer, but failure to cancel or failure to make arrangements will result in the expected bill for the stay to be added on to your next visit with us. Failure to cancel not only effects us, but also other people hoping to board their pets.
Long Weekend and Holiday stays require a 3 day minimum, you are able to stay for a shorter time if needed but will be charged for 3 days, no exceptions.
By agreeing to board your pet(s) with Golden Acres Boarding Kennel, you are agreeing to the terms and conditions of our boarding contract, signed or unsigned, and all requirements and agreements therein, including slander, liable, misrepresentations in all forms, and veterinarian related expenses and services and other unforeseen costs. And that all information requested and provided is accurate and truthful in regards to the wellbeing of your pets.