FAQ

What should I bring for my pet's stay at the kennel?

Click here for our what to pack check list

What is the check in and check out procedure?

Excitement and anticipation is always running high at arrival for both the pets and the parents. We have a small front office area so we ask for everyone's safety that you please have your pet on leash, in a crate or leave them in the car.

Once you let us know your name and your pet's name will we ask you a few brief questions about your pet's feeding (how much they are fed a day and how often), if they are on any medication or have any conditions we should know about, get an emergency contact and vet information from you and have you sign our boarding contract.

Check-out is also very brief. While we run your charges for your pets stay we will be happy to answer any questions about your pets vacation.

Why don't you offer group play?

Because having dogs that are unfamiliar with each other can often pose a hazard as they may not get along with each other. Even under close supervision, it only takes a second for a situation to escalate and become dangerous. We do not want to run the risk with any pets. Our guests both old and new agree wholeheartedly with our philosophy.

Does my pet need vaccinations?

For the safety and well being of all our guests, basic vaccinations are required for dogs and cats. 

Dogs must present records current for Rabies, Bordetella and Distemperment. Bordetella reduces the likelihood that your pet will contract one of the many varieties of this airborne virus. It must be given at least two weeks proper to your dogs stay in order to provide maximum protection. As this vaccine is a live virus, it may produce a mild case of this virus in some dogs. The Kennel Cough vaccination is not a requirment but it will help prevent your dog from catching or spreading the virus. 

Cats must preset records for FVRCP and Rabies vaccinations. We require that your cat also receive vaccination for feline leukemia or has tested negative for the virus within that past year. 

Will someone interact with my pet?

We have a full time care staff who spend their entire shift making sure all of our guests have clean kennels, are fed and have plenty of clean water, and are getting their prescribed medications if required. They get to see your pets and ensure they are happy. That way if  changes in behavior, eating habits, or sickness or injury happen our staff will be able to notice and inform you.

Do you offer after hours pick up or drop off?

Yes, but only in certain circumstances. We can not guarantee that a staff member will be able to meet you at your requested time so we request customers only use the specified windows. There is a minimum surcharge of $30.00 for any off-hours appointments as the staff member meeting you will be coming in on their own time after their scheduled shift is over, and only if arrangements have been made well in advance, not the day of. This fee is added on to your boarding bill.

Do I need to bring my own food for my pets?

It is always recommended to have the pets eat their own food, for multiple reasons. But, no you do not need to bring their food, unless your pet has special dietary needs, as we carry Nutra-Source dog food and cat food and there is no extra charge for feeding them our food.

Will you administer medication?

Yes, we simply ask that you bring the medication with you, along with a list of instructions of dosage and times to be given to your pet.

My pet has a favorite blanket or toy, should I bring it?

You are more than welcome to bring any special items from home. All we ask is that items are limit to two per stay, identify all of your pet's belongings (including toys and chew bones) with your pet's name in indelible marker to avoid mix-ups and be items that are easy to clean as accidents do happen. 

Why don't your runs have grass in them?

Grass can harbor insects, is very difficult to sanitize, and would be very difficult to mow or trim. Grass can also cause digestive problems.

If my pet is scheduled for a bath, what time should I plan on picking up?

Pet's who are scheduled to have a morning pick up will be bathed the night before and pet's who are scheduled to have an evening pick up will be bathed the morning of pick up, same will be applied to those who have requested their pet's be groomed during their stay. If picks are changed without notice their will be no guarantee that your pet will be bathed or groomed before pick up. 

I have a puppy, is it able to come for a stay?

Puppies are the best! Everyone loves puppies, just like us! But unfortunately a kennel, dog park or other multi-pet play areas can be quite a lot for a puppy to handle. While in this stage of early development, both physically and mentally, many puppies can develop a variety of different loves and hates. Socialization is an important part of a puppies upbringing. The last thing anyone wants is for their puppy to be overwhelmed and become stressed and develop a life long fear or dislike of kennels, parks, vets or other areas like this. For all breeds of dogs, most dog kennels require the animal to be at least 17 weeks (4 months) old. The reason for this is because kennels require incoming puppies to have had their first round of adult shots at 12 weeks, followed by the second round at about 17 weeks, plus proper time for the vaccines to do their job inside the animal. Combining all these factors, and more, we typically will ask for your pet to be at least 5, preferably above 6 months old before joining in all the fun at our kennel! We want all the dogs to have a full, happy life of kennel play for years and years to come and this helps aid in a proper development and understanding of being at a kennel.

Do you have a cancellation policy?

We take a limited number of pets, and when we reach that limit, we begin to turn away booking requests and place pets on a Cancellation List. If we are able to find a spot for your pet you will be notified once we are able to confirm.

If you cancel a reservation more than 48 hours in advance of your pets' intended arrival, there is no charge and we will refund your deposit in the form of a credit to your next stay. 

If you don’t cancel at all, or before 48 hours, and your pet doesn’t come in, we will keep your deposit.

 

Long Weekends and Holiday Seasons (Spring Break, Winter Holidays, etc) can book up a month in advance and be extremely busy, adjusting your dates is acceptable once your expected stay nears closer, but failure to cancel or failure to make arrangements will result in the expected bill for the stay to be added on to your next visit with us. Failure to cancel not only effects us, but also other people hoping to board their pets.

Long Weekend and Holiday stays require a 3 day minimum, you are able to stay for a shorter time if needed but will be charged for 3 days, no exceptions.

Are the December Holiday Hours different?

Yes. It is the only time of the year when things differ slightly.

Dec. 24th 8am to 11am Open -  4-7pm Closed
Dec. 25th Closed for drop offs and pick ups
Dec. 26th 8-11am Closed - 4pm to 7pm Open
Dec. 27th Regular business hours
Dec. 28th Regular business hours
Dec. 29th Regular business hours
Dec. 30th Regular business hours
Dec. 31st 8am to 11am Open – 4-7pm Closed
Jan. 1st Closed for drop offs and pick ups
Jan. 2nd Regular business hours

Thank you so much! Hope to see you soon!

Cancellation/Contact Policies: 

We take a limited number of pets, and when we reach that limit, we begin to turn away booking requests and place pets on a Cancellation List. If we are able to find a spot for your pet you will be notified once we are able to confirm.

If you cancel a reservation more than 48 hours in advance of your pets' intended arrival, there is no charge and we will refund your deposit in the form of a credit to your next stay. If you don’t cancel at all, or before 48 hours, and your pet doesn’t come in, we will keep your deposit.

Long Weekends and Holiday Seasons (Spring Break, Winter Holidays, etc) can book up a month in advance and be extremely busy, adjusting your dates is acceptable once your expected stay nears closer, but failure to cancel or failure to make arrangements will result in the expected bill for the stay to be added on to your next visit with us. Failure to cancel not only effects us, but also other people hoping to board their pets.

Long Weekend and Holiday stays require a 3 day minimum, you are able to stay for a shorter time if needed but will be charged for 3 days, no exceptions.

By agreeing to board your pet(s) with Golden Acres Boarding Kennel, you are agreeing to the terms and conditions of our boarding contract, signed or unsigned, and all requirements and agreements therein, including slander, liable, misrepresentations in all forms, and veterinarian related expenses and services and other unforeseen costs. And that all information requested and provided is accurate and truthful in regards to the wellbeing of your pets.